1. Joining the ProgramThis program is open to individuals 18+ years old who shop at BERT Coffee .To join, you must provide accurate information when signing up.Membership is personal and cannot be transferred to others.By joining, you agree to receive loyalty-related communications. You can opt out at any time.2. How the Program WorksEarn points or rewards based on purchases and activities.Rewards can be used only at BERT Coffee and have no cash value.We may update or change the program, including how rewards are earned and used, at any time.3. Privacy & Your DataWe collect and process your data in accordance with applicable laws, including the General Data Protection Regulation (GDPR). Our legal bases for processing include your consent (when required), the necessity of processing for the performance of our contract with you, and our legitimate interests in improving the program.What We Collect & WhyTo manage your membership in the loyalty program, BERT Coffee may collect and process personal data, which can include:Basic Contact Information:Such as your name, email address, phone number, or other similar details.Membership & Account Data:Information related to your participation in the loyalty program.Transaction & Interaction Data:Details of your purchases, reward redemptions, or engagement with the program.Other Information:Any additional data requested by BERT Coffee to provide program benefits, as specified at the time of collection.How We Use Your DataWe use your data to manage your membership, provide personalized rewards, and improve our services.We do not sell your data or share it with third parties, except as required by law or for purposes necessary to operate the program (for example, with our service providers, such as payment processors or analytics tools).Your Rights Under GDPRYou have the right to:Access, correct, or delete your personal data.Withdraw consent at any time and stop receiving loyalty-related communications.Request data portability in a structured, machine-readable format.To exercise these rights, please contact us at hello@bertcoffee.com.Data Storage, Security & RetentionWe store your data securely on EU-based servers located in Frankfurt, Germany.We retain your data only as long as necessary to operate the loyalty program or as required by law (typically no longer than needed for the purpose stated).If you cancel your membership, we will delete your data unless legally required to retain it.If you access our services from outside the EU, your data may be accessed from other regions, but we use Standard Contractual Clauses and other safeguards to ensure your data remains protected.Cookies and TrackingWe may use cookies and similar technologies to enhance your experience on our website and loyalty platform. For more details, please review our Cookie Policy, which explains how these technologies are used and how you can manage your preferences.4. Data ProtectionController & Processor: BERT Coffee acts as the data controller; Loyaltify acts as the data processor on behalf of BERT Coffee .Security Measures: We implement industry-standard technical and organizational measures (encryption, access controls, regular audits) to protect personal data against unauthorized access, disclosure, alteration, or destruction.Data Breach Notification: In the event of a personal data breach, we will notify BERT Coffee without undue delay and provide all information necessary to comply with applicable legal obligations.Data Protection Officer (DPO): You can reach our DPO at dpo@loyaltify.io for any data-protection inquiries.Supervisory Authority: If you are located in the EU, you have the right to lodge a complaint with your local Data Protection Authority.5. Changes & CancellationYou can leave the program at any time by contacting hello@bertcoffee.com.We may suspend accounts that violate these terms.The program may change or end at any time, and we are not responsible for lost rewards.6. Disputes & Legal ComplianceThese terms comply with applicable laws, including GDPR.Any disputes should be resolved through discussion, mediation, or legal processes if needed.6. Contact UsFor any questions or privacy requests, please contact us at hello@bertcoffee.com